Running a SME business comes with daily challenges and plenty of roller coaster ride days. When it comes to conflict resolution between staff members who can’t be in the same room together though the last thing you want is another roller coaster.
After weeks of escalating poison between two members of my former business I was given a recommendation to engage Pippa to see if she could deescalate the tension and get the business back on track. I do mean get the business back on track, the impasse had got to such a point that our business was at risk and it was affecting the P&L.
The details of the conflict and the process we engaged with are in confidence between the parties but the outcome cannot have been better. At the end of the process we didn’t hug and go out for drinks and a meal but we have found a good set of rules to work by, and our performance as a business has improved from where it was before the problems started. Because now we have more focus on the tasks in hand rather than on the niggles and attitudes that brought about the conflict. What we have is a respectful and efficient way of working that allows for each party to feel they are contributing as a high performer.
Thank you Pippa for your, process, your insights, your knowledge and your care.